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Customer Service Management Certificate Programs

Find Customer Service Training Courses

Interested in a customer service career? If so you'll need the best training in the industry. Allied school was voted by our users as the top school to get your customer service or secretary education. With the proper training you'll be able to work for almost any business as a front desk receptionist or in a call center. Don't delay and start your customer service training today.

Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product". Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.

In the United States, Customer Service provided over the telephone varies widely in quality and particularly in the wait times experienced by customers. The extremely long wait times experienced when attempting to reach large companies is a common experience shared by many Americans, and often the subject of jokes and frustration. For example, the calm, cool analysis of customer service provided in this article would be scoffed at by many who have actually attempted to obtain such service.

A customer service certificate is an ideal way to prepare for a career as a Customer Service Representative. Certificate programs allow students to become proficient in all areas of customer service, including Customer Communications, office organization, and computer application usage. This is a rapidly growing sector of employment scene. As more and more businesses move to the internet and extend their marketing reach to far-flung geographic areas, there is a increasing need for CSR’s (Customer Service Representatives) to manage the call centers and insure good customer service. This is vital to any company. This is a certificate program and can be obtained at a wide range of colleges, private trade schools and online as well.

Customer Service Training Programs

A certificate in customer service allows students to pursue entry-level customer service positions. A certificate program is usually completed in a year or less and prepares the student in basic office computer applications, such as word processors, spreadsheets and email programs. Students also learn to help customers by providing accurate and helpful information regarding a product, service or event. Most certificate programs require students to have a high school diploma. Although proficiency in computer applications is not a prerequisite, many programs prefer students to have some level of familiarity with computers. This is a rapid start program and often, with the proper prerequisites, you can complete the program in less than 6 months and start your career.

Customer Service courses teach students to communicate with customers, organize and maintain business records, use computer applications and resolve customer problems or questions. Common courses include:

  • Administrative organization
  • Computer applications
  • Business communication
  • Customer service procedures
  • Conflict resolution strategies

Customer Service Career

The median hourly wage for customer service representatives is $14.00 to 16.00 for entry-level employees. Customer service representatives working in the insurance industry earned the highest wages, and representatives at telephone call centers earned the lowest wages (www.bls.gov). There are several other factors to consider, the vast demand for skilled professionals in this field means that while you will be starting at a lower wage you will never lack for employment. Additionally you will be a vital part of the company’s operations from day to day and this is a gateway to promotion and advancement. Once established, you will have the ability to take advantage of further educational opportunities in business, computers, or management.

Industry

According to the U.S. Bureau of Labor Statistics (BLS), there were more than 2 million customer service jobs in 2006. Nearly a quarter of all customer service representatives work in insurance or financial services. This however is changing because of the meteoric growth of the internet and computer technology and computer service. If you choose to track your career in the direction of Computer support or customer service in the computer industry, you can expect plentiful employment and opportunities for growth and advancement. Because customer service is an integral part of business operations, the industry in general is expected to grow rapidly; the BLS expects more than 3.2 million customer service jobs to exist in 2016 (www.bls.gov) a nearly 50% increase! This is a formula for success. Maybe yours? If you are looking for customer service support training then you found the right place. Get started in this field today.


Customer Service Management Schools